These Terms & Conditions (“Terms”) apply to all services provided by Northern Pixel (“we”, “us”, “our”) to the client (“you”, “the Client”). By accepting a proposal, signing an agreement, or making payment, you agree to be bound by these Terms.
Northern Pixel provides digital services including, but not limited to:
Website design and development
Digital marketing and SEO
Paid advertising and campaign management
HubSpot CRM setup, configuration, and automation
Branding and visual identity
Product, platform, and website launches
Retainer-based and ongoing support services
The specific services, scope, and deliverables will be defined in a written proposal, statement of work (“SOW”), or retainer agreement.
Unless expressly agreed otherwise in writing:
All intellectual property created by Northern Pixel remains the property of Northern Pixel
The Client is granted a non-exclusive, non-transferable licence to use the work for its intended business purpose
The licence becomes active only once all invoices are paid in full
The Client may not:
Resell, sublicense, or distribute the work
Claim ownership of the underlying designs, code, systems, or frameworks
Reuse work outside the agreed purpose without written consent
Northern Pixel retains the right to:
Reuse non-confidential elements, frameworks, processes, and methodologies
Display work in portfolios, case studies, and marketing materials
All work is delivered strictly in line with the agreed scope
Requests outside scope are treated as chargeable variations
No obligation exists to undertake additional work without written agreement
Scope creep, delayed feedback, or late content may impact timelines and pricing.
The Client agrees to:
Provide accurate information, content, and approvals on time
Confirm they hold rights to all supplied materials
Assign a single point of contact for decisions
Review deliverables promptly
Northern Pixel is not responsible for delays or errors caused by missing or incorrect client information.
Fees are outlined in the proposal, SOW, or retainer agreement
Invoices are payable within 7 or 14 days as stated
Deposits and setup fees are non-refundable
Late payments may result in paused work or suspended access
All prices exclude VAT unless stated otherwise
For retainer or monthly agreements:
Services are delivered on a best-efforts basis within the agreed allocation
Unused hours or deliverables do not roll over unless stated
Retainers cover ongoing services, not guaranteed outcomes
Either party may cancel with 30 days’ written notice unless agreed otherwise
Paused retainers still require notice and payment for the notice period.
We do not guarantee rankings, leads, conversions, or revenue
Search engines, ad platforms, and algorithms are outside our control
Performance depends on budgets, competition, market conditions, and client input
Ad spend is paid directly by the Client unless agreed otherwise
We are not liable for platform account suspensions, policy changes, or third-party actions.
HubSpot and CRM services are configured based on Client-provided information
The Client is responsible for:
Data accuracy
GDPR and marketing compliance
Lawful use of CRM data
Northern Pixel is not responsible for misuse, data breaches, or non-compliance caused by the Client
Third-party software licensing and subscription fees are the Client’s responsibility.
We are not responsible for third-party plugins, APIs, hosting, or software
Functionality reliant on third parties is outside our control
Maintenance, updates, and security are not included unless covered by a support agreement
Compatibility with future updates is not guaranteed
Timelines are estimates unless explicitly agreed as fixed
Delays caused by the Client, third parties, or force majeure may extend delivery
Launch dates are indicative only unless agreed in writing
Revisions are limited to those defined in the proposal
Approval, publication, or launch constitutes acceptance
Further changes are treated as new chargeable work
Either party may terminate if:
A material breach occurs and is not remedied
Invoices remain unpaid beyond agreed terms
On termination:
Work completed to date will be invoiced
Deposits remain non-refundable
The licence to use work may be withdrawn if payment remains outstanding
Liability is limited to the total fees paid in the preceding 3 months
We are not liable for indirect or consequential losses
Nothing limits liability for fraud or death caused by negligence
Both parties agree to keep confidential information secure and not disclose it without consent, except where required by law.
We are not liable for delays or failure caused by events beyond reasonable control, including system outages, supplier failures, or acts of nature.
These Terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of English courts.
Engaging Northern Pixel, approving a proposal, or making payment confirms acceptance of these Terms & Conditions.
Unless expressly agreed otherwise in writing, all intellectual property rights in all work, materials, designs, code, systems, documentation, and deliverables created by Northern Pixel remain the sole property of Northern Pixel, including after full payment has been made.
Upon receipt of full payment, the Client is granted a non-exclusive, non-transferable, revocable licence to use the deliverables solely for their internal business purposes and only in connection with the agreed project.
The Client may not:
Claim ownership of the work
Resell, sublicense, distribute, or commercially exploit the work
Reuse the work outside the agreed purpose
Provide the work to third parties without written consent
All frameworks, methodologies, systems, templates, automations, and underlying intellectual property remain the property of Northern Pixel.